Of course, it integrates with many third-party apps like FreshBooks and HootSuite. Their embeddable widgets make adding a Support tab to your website quick and easy. Zendesk Voice allows you to integrate voice calling natively, giving you an instant call center. It also integrates with Zopim Chat for real-time inquiries and resolution via text chat. Zendesk includes a branded help center (FAQ) where your constituents can find answers to their questions before submitting a request or calling you. Support agents can take a ticket themselves or reassign it to the appropriate person. People fill out a simple request form that you can fully customize to your organization’s needs and everyone on your support team is notified. Whether you have one person handling support or an entire team, everything is documented and tracked. It works like a collaborative inbox where everything is stored centrally. Phone calls can be missed unless you drop everything to answer. Emails are easily overlooked in the midst of all your other email communication. Dealing with support requests this way can be challenging and time-consuming. Zendeskĭepending on the nature of your organization, you likely get emails and phone calls asking for help with your products, services, or facilities. Let’s dive into a couple of our choices for communication like Zendesk for nonprofits, Hubspot, and more with our member organizations and donors that can help your organization with its mission without breaking the bank. People will have questions and problems, requiring different types of follow-up. Your customer/donor/user service and communication must be seamless, easy, and above all trackable. Internal workflow is one thing, but communicating with the people who use your service is another. Last week we told you about some great productivity tools we use here at Givelify that your nonprofit can get for free or at reduced rates.
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